Technology Support Associate

Job Summary

Providing exceptional customer service, the full-time T3 Technology Support Associate II will support internal and external customers remotely by responding to inquiries and troubleshooting the T3 Platform while maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer effective technical support and solutions for customer inquiries
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task effectively
• Ability to maintain confidentiality and handle sensitive topics professionally