Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by addressing inquiries through various channels and facilitating support requests.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with clear and professional communication
• Establish and maintain professional relationships with customers while managing time effectively to meet service standards
• Utilize product knowledge to troubleshoot the T3 Platform and provide efficient technical support

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while delivering superior service
• A passion for helping others and providing exceptional customer experiences