Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment while managing inquiries through multiple channels and maintaining professional relationships.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Ability to acquire new skills quickly and adapt positively to change