Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels while working remotely and fostering professional relationships with internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Maintain compliance with departmental policies and enhance industry knowledge through continuous learning

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Ability to communicate effectively in English, both verbally and in writing