Technology Support Associate

Job Summary

Providing exceptional service and support in a remote environment, the full-time T3 Technology Support Associate II will assist internal and external customers with inquiries, manage support requests, and maintain professional relationships while utilizing product knowledge to troubleshoot the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support
• Utilize product knowledge to provide technical support and troubleshoot issues related to the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication setting
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Demonstrated ability to multi-task and manage time effectively in a fast-paced environment
• Strong organizational skills with a focus on accuracy and attention to detail