Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries, troubleshooting technical issues, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and adapt to changing environments
• Demonstrated ability to provide exceptional service and maintain professionalism in challenging situations