Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will assist internal and external customers with inquiries, manage support requests, and maintain professional relationships while utilizing product knowledge to troubleshoot the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with customers and co-workers
• Utilize product knowledge to offer effective technical support and troubleshoot issues on the T3 Platform

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Proven ability to handle difficult customer interactions professionally