Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries, troubleshooting the T3 Platform, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to provide effective technical support and troubleshoot issues related to the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and manage time effectively
• Ability to communicate effectively in English, both verbally and in writing