Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will assist internal and external customers through various communication channels while managing inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via phone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers, facilitating effective communication
• Utilize product knowledge to deliver efficient technical support and troubleshoot issues related to the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally within a contact center environment
• Proficiency in G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and manage time effectively
• A passion for providing exceptional customer service and a positive customer experience