Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while maintaining professional relationships with internal and external stakeholders.

Key responsibilities

• Respond to customer inquiries via phone, chat, and email, providing clear and accurate information
• Utilize product knowledge to troubleshoot the T3 Platform and deliver effective technical support
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to manage multiple tasks efficiently while providing superior service
• Strong organizational skills with a focus on detail and accuracy