Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries through various channels and managing support requests effectively.

Key responsibilities

• Deliver excellent customer service by accurately responding to inquiries and providing appropriate referrals
• Establish and maintain professional relationships with customers while managing time effectively to meet service standards
• Utilize product knowledge to troubleshoot the T3 Platform and provide efficient technical support

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Demonstrated ability to handle difficult customer interactions with professionalism and courtesy