Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, managing inquiries through various communication channels and facilitating support requests effectively.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers while providing technical support for the T3 Platform
• Utilize product knowledge to troubleshoot issues and recommend appropriate solutions to customer needs

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, and Sheets
• Ability to multi-task and navigate various software applications while providing superior customer service
• Strong organizational skills with a focus on accuracy and attention to detail