Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time hourly Technology Support Associate will assist internal and external customers in a remote environment by responding to inquiries, managing support requests, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and timely information
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior service
• Demonstrated passion for helping others and delivering exceptional customer experiences