Technology Support Associate

Job Summary

Providing exceptional service and support in a remote or hybrid environment, the full-time T3 Technology Support Associate I will assist internal and external customers by addressing inquiries and troubleshooting the T3 Platform while maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer effective technical support and troubleshoot issues for customers
• Establish and maintain excellent working relationships with internal and external stakeholders

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Passion for providing exceptional service and a positive customer experience