Technology Support Associate

Job Summary

Supporting a dynamic team in a hybrid work environment, the full-time T3 Technology Support Associate I will provide exceptional customer service and technical support to internal and external customers while managing inquiries through various communication channels.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers while delivering accurate solutions
• Utilize product knowledge to troubleshoot the T3 Platform and ensure efficient completion of support requests

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task effectively
• Ability to communicate effectively in English, both verbally and in writing