Technology Support Associate

Job Summary

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional customer service and technical support to internal and external customers in a hybrid work environment, ensuring timely and accurate responses to inquiries across multiple communication channels.

Key responsibilities

• Deliver excellent customer service by addressing inquiries via telephone, chat, and email while maintaining professional relationships
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support to customers
• Manage time effectively to meet established service standards and enhance industry knowledge through continuous learning opportunities

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficient in G-Suite applications including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and provide superior service
• Ability to communicate effectively in English, both verbally and in writing, with correct grammar and structure