Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will assist internal and external customers with inquiries, manage support requests, and maintain professional relationships while utilizing product knowledge to troubleshoot the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with internal and external customers
• Utilize product knowledge to provide effective technical support and troubleshooting for customer inquiries

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior service
• Strong organizational skills with a focus on accuracy and detail