Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate I will assist internal and external customers through various communication channels while working in a hybrid remote environment.

Key responsibilities

• Deliver excellent customer service by addressing inquiries accurately and professionally
• Establish and maintain professional relationships with customers and co-workers
• Utilize product knowledge to provide effective technical support and troubleshoot the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and the ability to multi-task effectively
• Ability to communicate effectively in English, both written and verbal