Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and timely information
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to provide effective technical support and troubleshooting for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• A passion for helping others and providing exceptional customer service