Technology Support Associate

Job Summary

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers in a remote or hybrid work environment.

Key responsibilities

• Respond to customer inquiries via multiple channels, ensuring timely and professional service
• Utilize product knowledge to troubleshoot and resolve issues related to the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma is required; an Associate's Degree or higher is preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to communicate effectively in English, both verbally and in writing
• Strong organizational skills with the ability to multitask and manage time effectively