Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries, managing support requests, and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in an accurate and timely manner
• Establish and maintain professional relationships with customers and co-workers to facilitate effective communication
• Utilize product knowledge to offer technical support and troubleshoot issues for internal and external customers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to maintain confidentiality and handle sensitive topics professionally