Technology Support Associate

Job Summary

Supporting a growing team, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers in a hybrid work environment, ensuring timely and accurate responses to inquiries.

Key Responsibilities

• Provide excellent customer service through various communication channels, including telephone, chat, and email
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to troubleshoot and resolve issues related to the T3 Platform efficiently

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and provide timely service
• A passion for helping others and delivering exceptional customer experiences