Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries through multiple channels and facilitating support requests.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support

Required qualifications

• High school diploma is required; an Associate's Degree or higher is preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to manage multiple tasks effectively
• A passion for helping others and delivering exceptional customer experiences