Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers in a remote or hybrid environment while managing inquiries through various communication channels.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer needs

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• A passion for helping others and a commitment to providing exceptional customer experiences
• Ability to effectively communicate in English, both verbally and in writing