Technology Support Associate

Job Summary

Seeking a full-time T3 Technology Support Associate II, this remote position will provide exceptional service and support to internal and external customers, manage support requests, and establish professional relationships while utilizing product knowledge to troubleshoot the T3 Platform.

Key responsibilities

• Provide excellent customer service through various communication channels, ensuring timely and accurate responses to inquiries
• Utilize product knowledge to deliver effective technical support and troubleshoot customer issues related to the T3 Platform
• Collaborate with co-workers to achieve departmental goals and maintain compliance with corporate policies and procedures

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and the ability to multitask effectively
• Demonstrated ability to provide exceptional customer service and handle difficult situations with professionalism