Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and professional assistance while maintaining strong relationships with internal and external clients.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to troubleshoot and provide effective technical support for the T3 Platform
• Collaborate with team members to achieve departmental goals and enhance overall customer satisfaction

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally within a contact center environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multitask effectively
• Demonstrated ability to handle difficult customer interactions professionally and courteously