Technology Support Associate

Job Summary

Providing exceptional service in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate support while fostering strong relationships with internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while maintaining established quality and service standards
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications including Gmail, Google Docs, and Sheets
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Demonstrated ability to provide exceptional customer service and support