Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time T3 Technology Support Associate II will work remotely to manage inquiries through various channels while maintaining professional relationships and ensuring timely resolutions.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and professional service
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain strong working relationships with customers and co-workers to enhance service delivery

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to adapt positively to change and handle difficult customer interactions professionally