Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate I will assist internal and external customers in a hybrid work environment, responding to inquiries through various channels while maintaining professional relationships and managing support requests.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service quality

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to communicate effectively in English, both verbally and in writing