Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while fostering strong relationships with internal and external clients.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring professional and timely service
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and the ability to multi-task effectively
• Demonstrated ability to handle challenging customer interactions professionally