Technology Support Associate

Job Summary

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers in a hybrid work environment, ensuring timely and accurate responses to inquiries across multiple channels.

Key responsibilities

• Deliver excellent customer service by addressing inquiries via telephone, chat, and email while maintaining professional relationships
• Utilize product knowledge to troubleshoot the T3 Platform and recommend effective solutions to customer issues
• Manage time effectively to meet established productivity levels and service standards while complying with company policies

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Proficiency in G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and adapt to changing priorities
• Demonstrated passion for providing exceptional customer service and a positive customer experience