Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries across multiple channels while maintaining professional relationships and ensuring timely responses.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and timely information
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and ability to multitask in a fast-paced environment
• Ability to communicate effectively in English, both verbally and in writing