Technology Support Associate

Job Summary

Supporting the Columbia, MO office in a full-time capacity, the T3 Technology Support Associate I will provide exceptional service and support to internal and external customers through various communication channels while managing inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with internal and external customers while providing technical support
• Utilize product knowledge to troubleshoot and recommend solutions for customer issues effectively

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Demonstrated ability to communicate effectively in English, both written and verbal