Technology Support Associate

Job Summary

Seeking a full-time T3 Technology Support Associate I, this remote/hybrid position will provide exceptional service and support to internal and external customers, manage inquiries across multiple channels, and maintain professional relationships while troubleshooting the T3 Platform.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to deliver effective technical support and troubleshoot customer issues related to the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers to enhance collaboration and service quality

Required qualifications

• High school diploma required; an Associate's Degree or higher is preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Demonstrated ability to multi-task and manage time effectively in a fast-paced environment
• A passion for helping others and delivering exceptional customer experiences