Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment, managing inquiries through various communication channels and ensuring timely resolution of issues.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and timely service
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multitask effectively
• A passion for delivering exceptional customer service and a positive experience