Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, managing inquiries and troubleshooting the T3 Platform effectively.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to deliver efficient technical support and troubleshoot issues on the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior service
• Strong organizational skills with a focus on accuracy and attention to detail