Technology Support Associate

Job Summary

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional service to internal and external customers in a hybrid work environment, managing inquiries via multiple channels and troubleshooting the T3 Platform.

Key responsibilities

• Deliver excellent customer service by responding to inquiries through telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing support requests effectively
• Utilize product knowledge to troubleshoot and provide technical support for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• A passion for helping others and delivering exceptional customer experiences
• Strong organizational skills with the ability to multi-task and adapt to changing environments