Technology Support Associate

Job Summary

To support a growing team, the full-time hourly Technology Support Associate II will provide exceptional service and support to internal and external customers through various communication channels while maintaining professional relationships and troubleshooting the T3 Platform remotely.

Key responsibilities

• Provide timely and professional responses to customer inquiries via telephone, chat, and email
• Establish and maintain excellent working relationships with internal and external customers
• Utilize product knowledge to deliver effective technical support and troubleshoot customer issues

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Proficiency in G-Suite applications, including Gmail, Google Docs, and Sheets
• Strong organizational skills and the ability to multi-task in a fast-paced environment
• Demonstrated ability to handle difficult customer interactions professionally and courteously