Technology Support Associate

Job Summary

Supporting a dynamic team in a hybrid work environment, the full-time T3 Technology Support Associate I will provide exceptional service and support to internal and external customers through various communication channels while managing technical inquiries related to the T3 Platform.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via phone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support
• Utilize product knowledge to troubleshoot and resolve technical issues for customers efficiently

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to communicate effectively in English, both verbally and in writing