Technology Support Associate

Job Summary

Seeking a full-time T3 Technology Support Associate II, this remote position will provide exceptional service and support to internal and external customers through various communication channels while managing inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing support requests effectively
• Utilize product knowledge to deliver efficient technical support and troubleshoot issues related to the T3 Platform

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and adapt to changing priorities
• Exceptional listening skills and a passion for providing outstanding customer service