Technology Support Associate

Job Summary

Supporting the Columbia, MO office in a full-time capacity, the T3 Technology Support Associate I will provide exceptional customer service and technical support to internal and external customers through various communication channels in a hybrid work environment.

Key responsibilities

• Provide timely and professional responses to customer inquiries via telephone, chat, and email
• Establish and maintain professional relationships with customers while troubleshooting issues related to the T3 Platform
• Manage time effectively to ensure productivity and adherence to established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and adapt to change
• Demonstrated ability to communicate effectively in English, both written and verbal