Technology Support Associate

Job Summary

Supporting the Columbia, MO office in a full-time capacity, the T3 Technology Support Associate I will provide exceptional customer service and technical support to internal and external clients through various communication channels while maintaining professional relationships and adhering to service standards.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and timely information
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multitask effectively
• Ability to communicate effectively in English, both verbally and in writing