Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, responding to inquiries via multiple channels and facilitating support requests effectively.

Key responsibilities

• Deliver excellent customer service by addressing inquiries and providing appropriate referrals in a timely manner
• Utilize product knowledge to troubleshoot the T3 Platform and offer effective technical support
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and navigate various programs
• Ability to communicate effectively in English, both verbally and in writing