Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate I will provide exceptional service and support to internal and external customers in a hybrid work environment, managing inquiries through multiple channels and ensuring timely and accurate responses.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a professional manner
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task effectively
• Ability to communicate effectively in English, both verbally and in writing