Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers through various communication channels while working remotely from Columbia, MO.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform for customer inquiries

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multitask effectively
• Ability to handle difficult customer interactions with professionalism and courtesy