Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time remote T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while maintaining professional relationships with internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to provide effective technical support and troubleshooting for the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to multi-task effectively while providing superior service to customers
• Demonstrated passion for helping others and delivering exceptional customer experiences