Technology Support Associate

Job Summary

Providing exceptional service in a hybrid work environment, the full-time T3 Technology Support Associate I will support internal and external customers by responding to inquiries, troubleshooting the T3 Platform, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while adhering to quality and service standards
• Utilize product knowledge to provide effective technical support and troubleshoot issues for customers
• Manage time effectively to maintain productivity levels and ensure timely responses to service requests

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to communicate effectively in English, both verbally and in writing
• Strong organizational skills with the ability to multi-task and adapt to changing circumstances