Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, managing inquiries through various channels while maintaining professional relationships and ensuring timely resolutions.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and timely service
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and the ability to multi-task effectively
• Ability to adapt to change and work under pressure while maintaining professionalism