Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate I will assist internal and external customers in a hybrid work environment, responding to inquiries and troubleshooting the T3 Platform efficiently.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional communication
• Establish and maintain professional relationships with customers while providing technical support and solutions
• Utilize product knowledge to troubleshoot issues and enhance customer satisfaction through effective service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to communicate effectively in English, both verbally and in writing