Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time hourly T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while fostering strong relationships with both internal and external customers.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a professional manner
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers to achieve departmental goals

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to manage multiple tasks effectively while providing superior customer service
• Strong organizational skills with a focus on accuracy and attention to detail